Terms of service
Terms of Service (EN)
1. Overview
By accessing and using this website, you agree to these Terms of Service.
We reserve the right to update or modify these terms at any time.
2. Products and Availability
All products are subject to availability.
Some items may be sold as pre-orders, meaning they are produced after purchase. In such cases, shipping times will differ and will be clearly indicated.
3. Pricing and Payments
All prices include VAT where applicable.
We accept the payment methods available at checkout.
We reserve the right to change prices at any time without prior notice.
4. Orders
Once payment is confirmed, the order will be processed.
We reserve the right to refuse or cancel any order in cases of:
- Suspected fraud
- Pricing or stock errors
- Incorrect information provided by the customer
5. Shipping
Shipping follows the timelines outlined in our Shipping Policy.
We are not responsible for delays caused by carriers or external factors.
6. Returns and Exchanges
Returns or exchanges are accepted within the legally applicable timeframe.
Items must be returned in perfect condition, without signs of use.
Return shipping costs may be the responsibility of the customer unless the issue is on our side.
7. Intellectual Property
All website content (images, logos, designs, text) is the property of the brand and may not be used without permission.
8. Liability
We are not responsible for:
- Indirect or consequential damages from product use
- Misuse of purchased products
9. Privacy
Personal data is handled according to our Privacy Policy.
10. Governing Law
These terms are governed by Portuguese law.
11. Contact
Exura
geral@exura.pt
+351 960 419 971